Privacy Policy

Last Updated: 16/09/2025

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Pristine Services Brisbane (“Company,” “we,” “us,” or “our”) values your trust and is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website hosted on Wix.com (the “Site”), interact with our services, or engage with us in any other way.

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By accessing or using our Site and services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

When you interact with our Site, we may collect the following categories of information:

a. Information You Provide Directly

- Personal Identifiable Information (PII): Name, email address, phone number, address, and any details you provide through contact forms, booking requests, or newsletter sign-ups.

- Payment Information: If you make payments via our Site, Wix or its third-party processors may collect your credit/debit card details. We do not directly store or process this data.

- Communication Content: Messages, inquiries, and other correspondence sent to us.

b. Information Collected Automatically

- Device and Usage Data: IP address, browser type, device identifiers, operating system, and browsing activity on our Site.

- Cookies and Tracking Technologies: Through Wix, we may use cookies, web beacons, and analytics tools to enhance user experience and track engagement.

c. Information from Third Parties

- Social Media Platforms: If you engage with us on platforms like Facebook or Instagram, we may collect publicly available profile information and engagement activity.

- Service Providers: Booking platforms or payment processors may share necessary data with us to provide services.

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2. Why We Collect This Information

We collect and use information to:

- Provide, personalise, and improve our cleaning and property care services.

- Process bookings, payments, and customer support requests.

- Communicate with you regarding services, promotions, and updates.

- Comply with legal obligations and prevent fraud or misuse.

- Analyse website performance and user trends to improve our online presence.

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3. Sharing of Information

We respect your privacy and will never sell your information. However, we may share data in the following circumstances:

- With Wix.com: Our Site is hosted and operated through Wix, which collects and processes data on our behalf in accordance with their privacy practices.

- Service Providers & Contractors: Payment processors, marketing platforms, and IT service providers assisting with operations.

- Legal Obligations: When required by law, regulation, or valid legal process.

- Business Transfers: In the event of a merger, acquisition, or sale of assets.

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4. Your Privacy Rights

Depending on your location, you may have rights under the Australian Privacy Act 1988 (Cth), the General Data Protection Regulation (GDPR), and other applicable laws. These rights may include:

- Access & Correction: Request access to your personal data or ask us to correct it.

- Data Portability: Request a copy of your personal data in a portable format.

- Erasure (“Right to be Forgotten”): Request deletion of your personal data.

- Restrict Processing: Ask us to limit how your data is processed.

- Withdraw Consent: Revoke your consent at any time where processing is based on consent.

- Opt-Out of Marketing: Unsubscribe from marketing emails at any time.

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To exercise these rights, please contact us at:
📧 info@pristineservicesbirs.com.au
📞 0480 611 329